Calls and formal complaints to Patient Ombudsman are extremely high at this time.
For new complainants: expect delays in returning your call.
For current complainants: expect delays in progressing your complaint file.
Our sincere apologies – we are doing our best to respond to you as quickly as possible. Our team is prioritizing the most urgent complaints. We appreciate your patience.
COVID-19 questions and information
Thank you, Patient Ombudsman Team
Contact us at
Due to the ongoing postal strike, we are currently not sending or receiving mail. We appreciate your patience. Call us at 888-321-0339 if you need help with or are unable to complete the online complaint form. Our regular telephone hours are 9:00 a.m. to 12:30 p.m. on Thursdays and 9:00 a.m. to 4:00 p.m. all other business days.
Patient Ombudsman’s role is to help resolve complaints from patients, residents and caregivers about experiences in Ontario’s public hospitals, long-term care homes, home care, and community surgical and diagnostic centres.
We will do everything we can to hear, understand and resolve your complaint, without taking sides. We work with both complainants and health organizations to help prevent the same issues from happening to others and to influence positive change in Ontario’s health care system.
Patient Ombudsman has released an investigation report into the home care medical supplies disruption
Learn More
Our latest complaints data
New resource on trespass gives health care organizations tools to ensure processes are fair
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